Golbat app Privacy Policy

1Introduction

Welcome to golbat app. We believe your personal information is your asset, and protecting it is our highest priority. golbat app has established itself as a safe, transparent, and trusted online gaming platform for users in Bangladesh.

This privacy policy clearly sets out what information golbat app collects from you, how it is used, how long it is retained, and in what circumstances it may be shared with third parties. By using golbat app's services, you agree to this privacy policy.

We continuously review our privacy policy and adhere to international data protection standards. If you have any questions, feel free to reach out to our support team at any time.

2What Information We Collect

Golbat app collects certain information necessary to provide its services. This information falls into three main categories:

a) Information Provided Directly:

• Full Name & Date of Birth (for age verification)
• Mobile number and email address
• National ID or Passport Number (for KYC verification)
• Mobile banking details (bKash, Nagad, Rocket account number)
• Address & Location Information

b) Automatically Collected Information:

• IP Address & Device Information
• Browser type and operating system
• Page Visit Logs & Session Data
• Gaming Activity & Transaction History
• Cookies & Local Storage Data

c) Information Received from Third Parties:

• Transaction confirmation data from payment gateways
• Identity verification data from KYC service providers
• Risk assessment data from fraud prevention systems

3How Your Information Is Used

Golbat app uses the information it collects for the following purposes:

• Account Management: For registration, login, and profile management.
• Identity Verification: To complete the KYC process and prevent access by minors.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To answer your questions and resolve any issues.
• Security Assurance: To prevent fraud and money laundering.
• Service Improvement: To analyze user experience and improve the platform.
• Sending Notifications: To keep you informed about bonuses, promotions, and important updates (with your consent).
• Legal Obligations: To meet regulatory authority requirements.

Golbat app never sells your data to advertisers or uses it for marketing purposes without your consent.

4Data Retention & Storage Period

Golbat app stores your data on secure servers. Retention periods vary depending on the type of information:

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

5Data Sharing Policy

Golbat app does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, and other authorized payment gateways to process transactions.
• KYC Services: With authorized verification bodies for identity verification purposes.
• Legal Authorities: With government authorities where required by valid legal order or obligation.
• Technology Partners: With cloud service providers and security vendors for service operation (under contractual confidentiality terms).

6Cookie Policy

Golbat app uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Helps remember your preferences and language settings.
• Analytics Cookies: Used to analyze user behavior and enhance our services.
• Marketing Cookies: Used to show you relevant offers with your consent.

You can manage cookies through your browser settings at any time. Please note that disabling certain cookies may limit some features of the service.

7Your Rights

As a golbat app user, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Deletion: The right to request deletion of your data under certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, portable format.
• Right to Object: The right to object to processing of your data for specific purposes.
• Right to Withdraw Consent: The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

8Data Security Measures

Golbat app uses industry-leading security technology to keep your data safe:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• AES-256 Encryption: Stored sensitive data is encrypted to the AES-256 standard.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Protection against unauthorized access and cyber attacks.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Access Controls: Only authorized personnel have access to data on a need-to-know basis.

9Third-Party Services

Golbat app's platform may integrate certain third-party services, such as payment gateways and live chat tools. These services have their own privacy policies, and golbat app is not responsible for how they handle your data.

We only work with third parties that:

• Compliant with international data protection standards.
• Bound by a formal data processing agreement with golbat app.
• Does not use user data for its own commercial interests.

10Child & Minor Protection

Golbat app strictly does not provide services to anyone under the age of 18. We do not knowingly collect information from minors.

• Age is verified at the point of registration.
• Proof of age is required as part of the KYC process.
• Any account found to belong to a minor is immediately suspended.
• Parents or guardians can report suspicious activity.

11Policy Changes

Golbat app reserves the right to update this privacy policy as needed. For significant changes, we will:

• We will display a notice on the website.
• Notifications will be sent to your registered email or mobile number.
• We will notify you at least 14 days before any policy changes take effect.

Continued use of the service after changes take effect constitutes acceptance of the updated policy. If you do not agree, you may request account closure.

12Get in Touch

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Support: 24/7 Live Chat (available on the website)
• Response Time: Typically within 24–48 hours

We take your privacy seriously and are committed to addressing all your concerns.